Know Your Guest: The New Hospitality Experience, Elevated by Incode
As a frequent business traveller, there are fewer experiences more frustrating than getting to your hotel after a long international flight, tired and jetlagged before tomorrow’s meeting, waiting in line to check-in to your hotel – only to have to produce all your documents and wait for the front desk clerk to organize your room. Even more challenging can be getting to your hotel room only to find that your electronic key doesn’t work and all the extra steps that entails. In fact, the hospitality industry is replete with examples of time-consuming processes that don’t meet the expectations of high value hotel guests, whether omnichannel guests, business travelers, luxury travelers, or event attendees.