Incode blog

Posts by:

Jonathan Andresen

Senior Director

Know Your Guest: The New Hospitality Experience, Elevated by Incode

As a frequent business traveller, there are fewer experiences more frustrating than getting to your hotel after a long international flight, tired and jetlagged before tomorrow’s meeting, waiting in line to check-in to your hotel – only to have to produce all your documents and wait for the front desk clerk to organize your room. Even more challenging can be getting to your hotel room only to find that your electronic key doesn’t work and all the extra steps that entails. In fact, the hospitality industry is replete with examples of time-consuming processes that don’t meet the expectations of high value hotel guests, whether omnichannel guests, business travelers, luxury travelers, or event attendees.

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Why On-boarding Speed Tests are Brand Critical

After more than two years of pandemic induced remote digital interactions, consumer expectations for fast and easy-to-use mobile experiences are higher than they’ve ever been.  Yet despite the ubiquity of digital and remote offerings, companies are finding it difficult to keep up with growing consumer expectations for a better mobile experience. Brands are no longer competing with the best experience in their category, they are competing with the best digital experience a consumer has ever had. An online shopper who can purchase an item in one or two taps on a retail app will hold the same standards of speed and convenience to her bank app when she deposits a cheque, a travel site when she books a flight or a hotel that she wants check-in to.

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Why the Gaming Industry Needs a New Identity

One of the biggest growth areas in the entertainment industry in recent years has been the rising popularity of online casinos and gambling. The Covid-19 pandemic has helped to fast track the projected value of the global gambling market to over $94 billion USD over the next two years. As online casinos gain in popularity, gambling regulations have become more stringent worldwide.

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