Digital Onboarding for Financial Services: Definition & Benefits
It was not so long ago that a banking manager would sit across from a new customer at a brick-and-mortar branch and ask the customer to hand over a physical photo ID and a pay stub and have to fill out reams after reams of paperwork. While a small percentage of banking customers today still prefer to go to a physical branch to do banking business, today's customer onboarding process can be completed without ever leaving the comfort of your home. Through modern technologies, such as artificial intelligence and connected databases, your customer onboarding process can be executed faster and at scale while providing greater convenience for your customers.